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SHIPPING & RETURNS

Shipping Policy

  1. We only ship livestock Monday – Wednesday.

  2. All other products can be shipped Monday – Saturday.

  3. Please note that the couriers only transport products Monday – Friday.

  4. You will automatically be charged an additional R100 fee for livestock/plants to include a Polystyrene container and Heat Pack (Winter Months). This is already included in the shipping charges that you will see upon checkout.

  5. Shipping Charges: *Larger fish might have additional shipping charges. Due to the complexity of this algorithm, it cannot be calculated during checkout. The website will only calculate the MINIMUM shipping charge.

  6. If there are additional charges, this will be communicated to you after you have placed your order.

  7. The estimated order amount for

    1. The Courier Guy is R100 within Gauteng – up to 3kgs, 

    2. The Courier Guy is R150 up to 3kgs, 

    3. The Courier Guy is R150 to  Western Cape, Northern Cape , Eatern Cape, Free state – Depending on the size, what your order, and if it is livestock.

    4. Free delivery within 15kms with any purchase over R500.

Return & Exchange Policy

No Courier company provides a guarantee on Livestock deliveries. In the case of deaths we require photo evidence (times stamped) of the container, plastic bags and livestock immediately after delivery . Once received we will provide a new delivery date with the livestock replacement.

Any other products damaged during delivery will also require a date & times stamped photo so that we can claim this from the Courier company and reimburse the customer.

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